Kerio

Voicemail to email:

Sent as a compressed .wav file, your office voicemail messages can now be organized in your email inbox. When a voicemail arrives, feel free to listen to it from your laptop, file it in a subfolder, or forward it to a colleague. If you’re a Kerio Connect user, deleting the message in your inbox will automatically delete it within Kerio Operator and vice versa. It’s a great way to keep all of your messages visually organized in one place.

Web Based Administration:

Kerio Operator is configured completely through an easy-to-use web browser interface. From anywhere in the world, administrators can log in and manage users, extensions, call routing, conferences, call queues, auto attendant scripts, ring groups, voicemail settings, etc. You can also use the web-based interface to view reports on system health and detailed usage statistics.

Ring Groups:

This feature provides an easy way to send an inbound phone call to all extensions in a particular department, but the list of extensions in a ring group can be easily customized to include anyone. In the event that nobody is available to answer the call, the Ring Group can be configured with a “Fallback” extension and a time limit, so the caller is never left to hear unanswered ringing longer than you want them to.

Personal Ring Group:

Need to take your office extension with you on the road? No problem. The Personal Ring Group allows you to assign the same extension to multiple devices such as a desktop SIP phone, a softphone application on your iPhone, laptop, or other mobile device.

Call Forwarding / Find Me:

Calls that come in to your office extension can easily be rerouted with the MyPhone interface. Choose to have the call forwarded to an internal or external number of your choice, or tell it to ring a list of numbers until it finds you. Users with several extensions can configure different forwarding rules for every single extension.

Call Pickup:

Call pickup allows users to answer a call that is ringing on someone else's phone. By simply dialing a special code, ("*8" by default) the user can accept any call that is ringing on a colleague's phone within a specified "zone" or "room". Defining zones or rooms in Kerio Operator is a simple configuration set by the administrator. For example two adjacent offices or an open cubicle area where other phones ringing can easily be heard, can form a single room in Kerio Operator.

Directed call pickup is similar to call pickup, but it's not limited to pre-defined zones or rooms. This works with any extension on the same Kerio Operator server, even across zones, as long as the user knows the extension number. For example, to answer a call ringing on extension 111, the user would dial "**111".

BLF support:

BLF stands for "Busy Lamp Field" and similarly to status indications in instant messaging clients like ICQ or Jabber, it informs about the status of other extensions. Thus, the user immediately knows whether a particular extension is available, busy or there is a call ringing. The status is indicated through set of LED lamps on phones which support BLF. BLF is useful particularly for receptionists. It is often used with call pickup to accept phone calls that ring on other extensions.

MyPhone:

You can now dial phone numbers directly from a web browser. Copy and paste a contact’s phone number into MyPhone and click dial. MyPhone will initiate the call and connect your desktop SIP phone with the other party - no dialing necessary! MyPhone also provides you with browser-based access to your own voicemail, call forwarding options, and call history.